Talk to the right Fiddox team.
Get help with an order, ask about your account, or start a conversation about reseller and business opportunities.
Tell us what you need help with.
Include an order reference when your question is about a purchase. Do not send passwords, verification codes, or payment PINs.
Response times
Urgent payment and delivery issues are prioritized. General and partnership requests may take up to one business day.
Answers before you contact support.
How fast is delivery after payment?
Many orders complete shortly after confirmed payment. Provider-side checks, congestion, or incorrect player details can occasionally take longer.
Which payment methods are accepted?
Available methods can include EVC Plus, Zaad, eDahab, Sahal, Jeeb, Premier Wallet, cards, and Fiddox wallet options. Checkout shows the methods currently available to you.
How do I become a reseller?
Contact the partnerships team with information about your business and expected order volume. The team will explain onboarding and available wholesale access.
What if my order does not deliver?
Open the order inside Fiddox and check its latest status. If it remains pending or failed, send the order reference to support for review.
Can support change a wrong Player ID?
Contact support immediately. Changes may only be possible before fulfillment begins, so always review the Player ID before payment.