Let's talk about
support, partnerships, or growth
Reach Fiddox for support questions, product enquiries, partnership opportunities, or business collaboration across East Africa.
Contact details
Reach us through any of these channels and the team will respond as quickly as possible.
support@fiddox.com
+252 61 000 0000
Telegram
@fiddox
Location
Mogadishu, Somalia
Support Hours
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Common questions
How fast is delivery after payment?
Most orders are delivered within 60 seconds of confirmed payment. In rare cases of high load or provider delays, it may take up to 5 minutes.
Which payment methods are accepted?
We support local methods like EVC Plus, Zaad, eDahab, Sahal, Jeeb, and Premier Wallet, plus international card payments and crypto.
How do I become a reseller?
Contact the Fiddox team for reseller onboarding. We review business requirements, explain pricing, and help qualified partners get started.
What if my order doesn't deliver?
Our system automatically retries failed deliveries. If an order remains undelivered after 10 minutes, contact support for an immediate manual review and resolution.
Is my payment information secure?
Yes. All payment data is encrypted in transit and at rest. We do not store card details on our servers — all card payments are processed through certified PCI-compliant gateways.