1. Introduction
Fiddox provides mobile gaming top-up and related digital services. This Privacy Policy explains how we collect, use, share, and protect personal data when you use the Fiddox platform and related services.
2. Data We Collect
We may collect account details, verification data, transaction history, wallet activity, device and usage information, support communications, and reseller compliance documents where applicable.
3. How We Use Your Data
We use personal data to create and manage accounts, process payments and deliveries, verify identity, prevent fraud, support customers, send service messages, improve reliability, and comply with legal obligations.
4. Legal Basis
Depending on your location, processing may be based on contract performance, legitimate interests, legal obligations, or consent where required.
5. Payments and Providers
Payments may be processed by integrated providers such as WaafiPay, eDahab, Premier Wallet, Stripe, and other enabled gateways. We share only the information required for transaction processing.
6. Data Sharing
We may share data with payment providers, fulfillment partners, infrastructure providers, and legal authorities when required. We do not sell personal data.
7. Retention and Security
We retain data only as needed for service delivery, financial records, dispute resolution, and legal compliance. We use access controls, audit logging, encrypted transport, and monitoring to protect your data.
8. Your Rights
Depending on local law, you may have rights to access, correct, delete, restrict, or object to certain processing, and request data portability.
9. Account Deletion and Updates
You may request account deletion through the Fiddox app or support, subject to fraud prevention, legal, and operational requirements. We may update this policy and publish the latest version through official channels.
10. Contact
For privacy-related questions or requests, contact Fiddox Support through the official support channels shown on this website or inside the app.
Questions about this document?
Contact Fiddox support for help with policies, privacy, or account requests.